FAQs

Frequently Asked Questions (FAQs)

1. Online Order Procedure?

Ans: To shop online, follow these steps:

• Go to littlemania.pk
• Click on the item you like
• Select color and size, then click “Buy Now”
• If you want to shop more products, click “Continue Shopping”
• Click “Next”
• Provide your address and details
• Click “I confirm my order”
• Pay via Cash on Delivery or prepaid

.

 Order Cancellation Policy?

Within five business days of placing an order, we will make multiple attempts to confirm the details via phone calls and emails. If we do not receive a response from the customer through either channel, the order will be automatically cancelled.

If a customer wishes to cancel an order after placing it, this can only be done before the order enters the shipment process. If the order has already been shipped, customers are requested to refuse delivery. However, we encourage customers to share their reasons for cancellation to help us improve their experience in the future.

Orders indicating fraudulent activity are cancelled automatically. Similarly, orders from customers with a poor order history are cancelled automatically unless they are prepaid.

 

3. Exchange & Return Policy?

We have a 15-day exchange & return policy, except for toys, jewelry, swimming gear, school supplies, crockery, and baby care items.

Please note that items must be unused and must contain all original tags and packaging (if any).

4. Order Delivery Time?

• Our delivery time is 5–7 working days after order confirmation.

 

5. Delivery Areas?

• We deliver across Pakistan.

 

6. Can you hold my order?

• Yes, we can hold your parcel for 3–4 days after advance payment.